C
CAR PARKING
We offer limited car parking facilities on a first come first serve basis, which come at a nightly charge. Please contact hotel reception for the daily rates.
CREDIT CARD FACILITIES
EFTPOS, American Express, Diners Club, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.
CREDIT CARD PRE AUTHORISATION
Upon your arrival, we require a credit card in order to take a preauthorisation – this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.
CHECK OUT
Check-out time is 10:00am
For a later check-out, please contact reception. Charges may apply.
D
DRY CLEANING AND LAUNDRY
Dry-cleaning is available daily. Please write your name on the form provided in your room. Contact reception and will collect your belongings. Relevant charges for dry-cleaning are listed on the form. Dry-cleaning is collected before 8.00am and returned to your room after 4.00pm the same day.
DO NOT DISTURB
If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls.
E
ELECTRIC CURRENT
New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers, these are available from electronic stores. For store locations, contact reception.
F
FIRST AID
For first aid assistance, please contact reception, they will be able to assist with first aid supplies. We do not stock any medication on site.
H
HOSPITAL
Auckland City Hospital is located approximately 5 minutes’ drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.
HOUSEKEEPING
If you require any additional room amenities, please contact reception.
I
ICE
Should you require ice, please contact the House Bar.
IN-ROOM DINING
A comprehensive A La Carte menu is available during advertised times. Please contact the restaurant.
INTERNET ACCESS
Wireless internet is available throughout the hotel and each room has 2 GB data every day for the duration of their stay.
To connect please check instructions on your key wallet.
N
NON-SMOKING POLICY
All of our rooms are strictly non-smoking. We have a designated smoking area in front of hotel lobby entrance. If we find the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply.
P
PETS
We regret that pets are not permitted on the hotel premises due to health regulations. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.
S
SAFETY DEPOSIT BOXES
The Hotel is not responsible for property left in guest rooms. A safe deposit box is located at reception. This facility is provided free of charge.
SECURITY AND SAFETY
To ensure that you have a pleasant stay, we ask for your co-operation in observing the following
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- Please check your door is closed properly when leaving your room.
- When checking out, please return the key card to reception.
- Advise if you wish to screen incoming calls.
- Call the Manager on Duty if you see a suspicious person.
- Do not leave valuables in your vehicle.
- Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the removal of both the visitors and hotel guests.
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T
TEA AND COFFEE MAKING FACILITIES
Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact the restaurant.
TOILETRIES AND AMENITIES
A small selection (listed below) is available from Reception.
– Toothbrush and toothpaste
– Razor and shaving cream
– Sewing kit
– Shower caps
– Shampoo and shower gel
TAXIS OR SHUTTLE SERVICE
Reception staff can arrange taxis and shuttles for you. Please contact reception up to 30 minutes prior to departure to arrange this.
W
WAKE UP CALLS
To book your morning wake-up call, please dial 0.