A
ACCESSIBILITY
DIAL 0
The Hotel provides specially designed guest rooms with facilities suitable for disabled patrons.
ACCIDENTS OR INJURIES
DIAL 0
In the event that you injure yourself whilst in the hotel, we advise you ring the Manager on Duty and report the circumstances.
AIR CONDITIONING
DIAL 0
The controls for the air conditioner are located on the wall inside your room. To change the speeds of the fan adjust the sliding lever. To change the room temperature, rotate the dial button clockwise or anticlockwise.
On removing your key card adjacent to the door, the individual air conditioning will shut down to save energy.
Please note: The air conditioning unit will not function if windows are open.
AIRPORT SHUTTLE
DIAL 0
The international and domestic airport terminals are 40-50 minutes by taxi, limousine or coach.
For information please contact Concierge who will be pleased to assist you in making arrangements for airport transportation. Bookings are essential.
B
BAGGAGE SERVICE AND STORAGE
DIAL 0
Please contact Concierge for collection or storage of your baggage.
BANKING/FOREIGN EXCHANGE FACILITIES
DIAL 0
There are various banking facilities within close proximity to the hotel. Please contact Concierge for advice on locations.
Regular Bank Opening Hours:
Monday – Friday 9:00am – 4:30pm
BUSINESS CENTRE
DIAL 0
Located on the ground level, the hotel’s professional business centre is open 24 hours per day and offers computer facilities and printing. High speed internet is available for a fee, please see Reception. For all other secretariat items please see concierge.
Private conference rooms are available for purchase at Reception.
C
CAR PARKING
DIAL 0
Valet car parking is available for a fee per vehicle, per 24 hours and is not transferable. Your vehicle is parked in a public car park at your own risk. (Please allow 15 minutes prior to the time the vehicle is required). Self-car parking is also available at a fee per vehicle, per 24 hours.
Please contact the concierge desk for full terms and conditions of car parking.
CAR RENTAL
DIAL 0
The Concierge can assist you with car rentals.
CHECK-OUT
DIAL 0
Check-out time is 11:00am, late check outs are available at a fee. Please contact reception to arrange this.
CONCIERGE
DIAL 0
For special services not covered by other headings in this directory please contact the Concierge staff.
CONFERENCE AND BANQUET FACILITIES
DIAL 5632
With 16 unique functions spaces, and the ability to cater for up to 1,000 guests, our function areas suit any occasion. Grand Millennium Auckland offers a versatile and distinctive experience characterised by expert service and spectacular cuisine. Our conference department can be contacted by reaching out to the Guest Services team.
COURIER SERVICE
DIAL 0
Local, interstate and international courier services can be arranged through a reputable worldwide network. If courier bags or packaging are required please contact Concierge.
CREDIT CARDS AND EFTPOS
DIAL 0
The hotel accepts all major credit cards. Eftpos is available at reception. Personal or company cheques are not accepted by the hotel.
D
DO NOT DISTURB
DIAL 0
At your request, our Guest Services can monitor all incoming calls if you do not wish to be disturbed. Please place the ‘DO NOT DISTURB’ sign on the outside door knob of your room and then call the operator.
DRY CLEANING, LAUNDRY AND PRESSING
DIAL 5414
Items received before 9:00am will be returned the same day. Items lodged later will be returned after 3:00pm the following day. Please complete the laundry list, place items in a valet bag and dial 0 for collection. A supply of laundry lists and bags are located in the wardrobe of your room. A steam iron and ironing board are also available in your wardrobe.
E
ENVIRONMENTAL LINEN POLICY
In our efforts to contribute to preserving the environment, we ask you to place those towels you intend to re-use on the hook, or on the towel rails in your bathroom.
For those towels you wish to have changed, please place them in the bathtub or on the bathroom floor
EMERGENCY
DIAL 111
In the event of a fire, medical emergency, or serious accident, please call the Manager on Duty. Please also refer to the Emergency and Fire Safety section.
EXPRESS CHECK-OUT
DIAL 0
For your convenience please simply check your bill, complete the envelope and include your room key and drop it off at reception upon departure.
G
GYMNASIUM LEVEL 4
Our fully equipped gymnasium offers a range of fitness equipment. Open daily from 6:00am – 10:00pm.
H
HOSPITALS
DIAL 0
Greenlane Hospital
Middlemore Hospital
Auckland Hospital
Starship Hospital
I
ICE
DIAL 0
Should you require ice, please contact in-room dining.
IN-ROOM DINING
DIAL 0
A comprehensive 24 hour in-room dining menu is available.
INTERNET ACCESS
DIAL 0
Low speed WI-FI internet is available in public areas, guest rooms and conference rooms. High speed internet is available at a fee. Please contact Reception.
L
LOST AND FOUND
DIAL 0
Please contact Guest Services.
M
MANAGER ON DUTY
DIAL 0
We have a Manager on Duty 24 hours a day.
Should you require any assistance during your visit, our Manager on Duty will be pleased to help you.
MEDICAL SERVICES
DIAL 0
In the event that you require urgent medical attention, please contact the Manager on Duty.
MESSAGES
DIAL 0
Lift receiver to retrieve your voice message.
N
NEWSPAPER
DIAL 0
A local morning newspaper will be delivered to your room on request.
P
PETS
We regret that pets are not allowed on the Hotel premises due to health regulations. Special arrangements will be made for licenced assistance, guide dogs.
POSTAL SERVICES
DIAL 0
Guest mail and postage services will be provided by the Concierge. Monday – Friday 9:00am – 5:00pm
PRIVACY
To maintain privacy while in your room please hang the ‘DO NOT DISTURB’ sign on the outside door knob. We recommend that as an additional precaution you use the hand operated lock on the door when you are in the room. You may still be telephoned by a senior member of staff who will check on your requirements if this occurs. The Hotel management reserves the right to inspect any hotel room where we have been unable to make personal contact with a guest.
R
RESTAURANT RESERVATIONS
DIAL 0
To make a reservation for Katsura Japanese Cuisine or the Grand Millennium Brasserie, please contact the Guest Services team.
ROOM KEY
DIAL 0
Please retain your key card when you leave the Hotel. If you require a new card, please contact Reception.
S
SAFE DEPOSIT BOXES
DIAL 0
The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safe deposit box that is located in the wardrobe of your room. This facility is provided free of charge.
SECURITY AND SAFETY
DIAL 0
To ensure that you have a pleasant stay, we ask for your co-operation in observing the following:
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- For added security all doors have a double locking
- When checking out, please return the key card to the Reception
- Use the safe in your wardrobe for your
- Call the Manager on Duty if you see a suspicious
- Do not disclose your room number to
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Under the Hotel Licensing Regulations, guests are required to register all persons occupying their rooms.
SIGHT SEEING AND TOUR GUIDES
DIAL 0
Please contact Concierge if you would like to have a tour of Auckland’s scenic attractions.
SMOKE FREE
For our guests comfort the hotel is a smoke free environment.
SWIMMING POOLS
DIAL 0
Located on Level 4 of the Hotel, indoor heated pool. Open 6:00am – 10:00pm
T
TELEVISION
DIAL 0
The instructions for television use and the remote control unit are located above the television set or on your bedside table.
THEATRE BOOKINGS
DIAL 0
For information regarding times and bookings of theatre performances please contact Concierge.
TRAVEL BOOKINGS
DIAL 0
For assistance in making air, bus or rail booking, please contact Concierge. Alternatively, refer to the Telephone Information section in this folder for contact numbers and website addresses.
U
UTILITIES
Electricity
The local supply is 240V, 50cycles.
Water Supply
The local water is safe for drinking.
W
WAKE UP SERVICE
DIAL 0
You may request a personal wake up reminder by telephoning Guest Services.
WI-FI / BROADBAND
DIAL 0
Wi-Fi is available in all guest rooms, public areas and conference rooms.