{"id":39,"date":"2022-01-25T01:05:39","date_gmt":"2022-01-25T01:05:39","guid":{"rendered":"https:\/\/mckhotels.co.nz\/nikau\/?page_id=39"},"modified":"2025-03-18T12:20:18","modified_gmt":"2025-03-18T00:20:18","slug":"a-z-guest-directory","status":"publish","type":"page","link":"https:\/\/mckhotels.co.nz\/gma\/index.php\/a-z-guest-directory\/","title":{"rendered":"A \u2013 Z Guest Directory"},"content":{"rendered":"

A<\/h2>\n

ACCESSIBILITY
\nDIAL 0<\/strong><\/p>\n

The Hotel provides specially designed guest rooms with facilities suitable for disabled patrons.<\/p>\n

ACCIDENTS OR INJURIES
\nDIAL 0<\/strong><\/p>\n

In the event that you injure yourself whilst in the hotel, we advise you ring the Manager on Duty and report the circumstances.<\/p>\n

AIR CONDITIONING
\nDIAL 0<\/strong><\/p>\n

You can control the room temperature by using the thermostat located on the wall in your room. If your room has a key slot adjacent to the main door, ensure your room key is in the slot to activate the air conditioning.<\/p>\n

Please note: The air conditioning unit will not function if windows are open.<\/p>\n

AIRPORT SHUTTLE
\nDIAL 0<\/strong><\/p>\n

The international and domestic airport terminals are 40-50 minutes by taxi, limousine or coach.<\/p>\n

For information, please contact Concierge who will be pleased to assist you in making arrangements for airport transportation. Bookings are essential.<\/p>\n

\n

B<\/strong><\/h2>\n

BAGGAGE SERVICE AND STORAGE
\nDIAL 0<\/strong><\/p>\n

Please contact Concierge for collection or storage of your baggage.<\/p>\n

BANKING\/FOREIGN EXCHANGE FACILITIES
\nDIAL 0<\/strong><\/p>\n

There are various banking facilities within close proximity to the hotel. Please contact Concierge for advice on locations.<\/p>\n

Regular Bank Opening Hours:
\nMonday \u2013 Friday 9AM \u2013 4:30PM<\/em><\/p>\n

BUSINESS CENTRE
\nDIAL 0<\/strong><\/p>\n

Located on the ground level, the hotel\u2019s professional business centre is open 24 hours per day and offers computer facilities and printing. High speed internet is available for a fee, please see Reception. For all other secretariat items please see concierge.<\/p>\n

Private conference rooms are available for purchase at Reception.<\/p>\n

\n

C<\/strong><\/h2>\n

CAR PARKING
\nDIAL 0<\/strong><\/p>\n

Valet car parking is available for a fee per vehicle, per 24 hours and is not transferable. Your vehicle is parked in a public car park at your own risk. (Please allow 15 minutes prior to the time the vehicle is required). Self-car parking is also available at a fee per vehicle, per 24 hours.<\/p>\n

Please contact the concierge desk for full terms and conditions of car parking.<\/p>\n

CAR RENTAL
\nDIAL 0<\/strong><\/p>\n

The Concierge can assist you with car rentals.<\/p>\n

CHECK-OUT
\nDIAL 0<\/strong><\/p>\n

Check-out time is 11AM, late check outs are available at a fee. Please contact reception to arrange this.<\/p>\n

CONCIERGE
\nDIAL 0<\/strong><\/p>\n

For special services not covered by other headings in this directory please contact the Concierge staff.<\/p>\n

CONFERENCE AND BANQUET FACILITIES
\nDIAL 5632<\/strong><\/p>\n

With 15 unique functions spaces, and the ability to cater for up to 1,000 guests, our function areas suit any occasion. Grand Millennium Auckland offers a versatile and distinctive experience characterised by expert service and spectacular cuisine. Our conference department can be contacted by reaching out to the Guest Services team.<\/p>\n

COURIER SERVICE
\nDIAL 0<\/strong><\/p>\n

Local, interstate and international courier services can be arranged through a reputable worldwide network. If courier bags or packaging are required please contact Concierge.<\/p>\n

CREDIT CARDS AND EFTPOS
\nDIAL 0<\/strong><\/p>\n

The hotel accepts all major credit cards. Eftpos is available at reception. Cheques are not accepted by the hotel.<\/p>\n

\n

D<\/strong><\/h2>\n

DO NOT DISTURB
\nDIAL 0<\/strong><\/p>\n

At your request, our Guest Services can monitor all incoming calls if you do not wish to be disturbed. Please place the \u2018DO NOT DISTURB\u2019 sign on the outside door knob of your room and then call the operator.<\/p>\n

DRY CLEANING, LAUNDRY AND PRESSING
\nDIAL 5414<\/strong><\/p>\n

Items received before 9AM will be returned the same day. Items lodged later will be returned after 3PM the following day. Please complete the laundry list, place items in a valet bag and dial 0 for collection. A supply of laundry lists and bags are located in the wardrobe of your room. A steam iron and ironing board are also available in your wardrobe.<\/p>\n

\n

E<\/strong><\/h2>\n

ENVIRONMENTAL LINEN POLICY<\/strong><\/p>\n

In our efforts to contribute to preserving the environment, we ask you to place those towels you intend to re-use on the hook, or on the towel rails in your bathroom.<\/p>\n

For those towels you wish to have changed, please place them in the bathtub or on the bathroom floor<\/p>\n

EMERGENCY
\nDIAL 111<\/strong><\/p>\n

In the event of a fire, medical emergency, or serious accident, please call the Manager on Duty. Please also refer to the Emergency and Fire Safety section.<\/p>\n

EXPRESS CHECK-OUT
\nDIAL 0<\/strong><\/p>\n

For your convenience please simply check your bill, complete the envelope and include your room key and drop it off at reception upon departure.<\/p>\n

\n

G<\/strong><\/h2>\n

GYMNASIUM LEVEL 4<\/strong><\/p>\n

Our fully equipped gymnasium offers a range of fitness equipment. Open daily from 6AM \u2013 10PM.<\/p>\n

\n

H<\/strong><\/h2>\n

HOSPITALS
\nDIAL 0<\/strong><\/p>\n

Auckland Hospital
\nStarship Hospital
\nGreenlane Hospital
\nMiddlemore Hospital<\/p>\n

\n

I<\/strong><\/h2>\n

ICE
\nDIAL 0<\/strong><\/p>\n

Should you require ice, please contact in-room dining.<\/p>\n

IN-ROOM DINING
\nDIAL 0<\/strong><\/p>\n

A comprehensive 24 hour in-room dining menu is available.<\/p>\n

INTERNET ACCESS
\nDIAL 0<\/strong><\/p>\n

Low speed WI-FI internet is available in public areas, guest rooms and conference rooms. High speed internet is available at a fee. Please contact Reception.<\/p>\n

\n

L<\/strong><\/h2>\n

LOST AND FOUND
\nDIAL 0<\/strong><\/p>\n

Please contact Guest Services.<\/p>\n

\n

M<\/strong><\/h2>\n

MANAGER ON DUTY
\nDIAL 0<\/strong><\/p>\n

We have a Manager on Duty 24 hours a day.<\/p>\n

Should you require any assistance during your visit, our Manager on Duty will be pleased to help you.<\/p>\n

MEDICAL SERVICES
\nDIAL 0<\/strong><\/p>\n

In the event that you require urgent medical attention, please contact the Manager on Duty.<\/p>\n

MESSAGES
\nDIAL 0<\/strong><\/p>\n

Lift receiver to retrieve your voice message.<\/p>\n

\n

N<\/strong><\/h2>\n

NEWSPAPER
\nDIAL 0<\/strong><\/p>\n

A local morning newspaper will be delivered to your room on request.<\/p>\n

\n

P<\/strong><\/h2>\n

PETS<\/strong><\/p>\n

We regret that pets are not allowed on the Hotel premises due to health regulations. Special arrangements will be made for licenced assistance, guide dogs.<\/p>\n

POSTAL SERVICES
\nDIAL 0<\/strong><\/p>\n

Guest mail and postage services will be provided by the Concierge. Monday \u2013 Friday 9AM \u2013 5PM<\/p>\n

PRIVACY<\/strong><\/p>\n

To maintain privacy while in your room please hang the \u2018DO NOT DISTURB\u2019 sign on the outside doorknob. We recommend that as an additional precaution you use the hand operated lock on the door when you are in the room. You may still be telephoned by a senior member of staff who will check on your requirements if this occurs. The Hotel management reserves the right to inspect any hotel room where we have been unable to make personal contact with a guest.<\/p>\n

\n

R<\/strong><\/h2>\n

RESTAURANT RESERVATIONS
\nDIAL 0<\/strong><\/p>\n

To make a reservation for Katsura Japanese Cuisine, Ember, The Aviary, Estelle’s or Dans le Noir ?, please contact the Guest Services team.<\/p>\n

ROOM KEY
\nDIAL 0<\/strong><\/p>\n

Please retain your key card when you leave the Hotel. If you require a new card, please contact Reception.<\/p>\n

\n

S<\/strong><\/h2>\n

SAFE DEPOSIT BOXES
\nDIAL 0<\/strong><\/p>\n

The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safe deposit box that is located in the wardrobe of your room. This facility is provided free of charge.<\/p>\n

SECURITY AND SAFETY
\nDIAL 0<\/strong><\/p>\n

To ensure that you have a pleasant stay, we ask for your co-operation in observing the following:<\/p>\n